Special assistance

Medical conditions and
travel information

Medical conditions and travel information icon
Examples of conditions that fall under this type of disability may include: claustrophobia, fibromyalgia, epilepsy, use of crutches or a cane, recovering from surgery, use of a POC (portable oxygen concentrator) or nut allergies.
  • You may request a wheelchair to assist with mobility challenges or add a special service request to the reservation for additional assistance to/from the gate.

Jet Blue accepts the following respiratory devices onboard the aircraft

  • Portable Oxygen Concentrators (POC) Approved for Air Travel
  • Continuous Positive Airway Pressure Machine (CPAP)
  • Bilevel Positive Airway Pressure Machine ( BiPAP or BPAP)
  • Ventilator
  • Respirator

Criteria for Traveling with Portable Oxygen Concentrators:

  • Your POC must have a manufacturer's label attached indicating it has been approved for use on aircraft. If no label is present, our Crewmembers will make every effort to verify that the device has been approved for air travel through our Business Partner.
  • The FAA no longer requires documentation from your physician to use your POC on the aircraft. It is up to you to understand the operation of the device. We recommend that you bring with you the manufactures operating instructions or other written information provided by your healthcare professional regarding the use of your POC.

JetBlue may verify the following:

1. Whether the user is able to operate the device, recognize and respond appropriately to its alarms; and if not, that the user is traveling with a companion who is able to perform these functions.

2. The phases of the flight (taxi, takeoff, cruise, landing) during which use of the device is medically necessary.

3. The maximum flow rate corresponding to the pressure in the cabin under normal operating conditions. (Cabins are pressurized to an altitude of 8,000 feet.)

You should check-in with a JetBlue Airways Crewmember at the airport on the day of departure no later than one hour from departure and present the POC for inspection by a JetBlue Crewmember.

Battery and Seating Requirements

  • We require that all Customers traveling with a POC have an adequate supply of batteries to last 150% of the expected travel time. The extra batteries must be packaged in a way to prevent short circuiting.
  • Your POC may only be used in its battery operated mode. JetBlue Airways does not have onboard power suitable for operating personal medical devices.
  • In order to use your POC onboard the aircraft you must be seated in a seat that does not block the egress of another Customer. This often means you will need to be seated in a window seat.
  • The POC must be stowed completely underneath the seat in front of you during taxi, take-off, and landing.
  • When selecting your seat please keep in mind POC's may not be used at a bulkhead seat or emergency exit row seat.
  • A POC may be used in our MINT cabin, however due to under the seat stowage restrictions, the POC must be stowed in the overhead compartment for taxi; take-off and landing. In addition, the lay flat feature of the seat will be forfeit in order to accommodate the use of the POC during flight.

Please note that JetBlue Airways does not: accept compressed oxygen or oxygen generators.

Nut or pet allergies

Our customers that have allergies to nuts or animals should alert JetBlue crewmembers at the gate regarding the allergy accommodations needed.

If you have challenges with nut allergies, JetBlue's policy is to discretely create a buffer zone for nut consumption one row in front of and one row behind the customer with the allergy. The customers in these rows will be asked to not consume any nuts during the flight. JetBlue does not currently offer any nuts in the snack choices.

JetBlue does not provide a formal announcement on board the aircraft or in the gate area regarding the restrictive consumption of nuts.

Animal allergies

If you have challenges with animal allergies, you can be moved and re-seated away from any animals traveling. Sometimes JetBlue is not aware of animals that are traveling so seat changes may need to take place once on board the aircraft. JetBlue appreciates your patience in making these changes.

Medical concerns or conditions

If you have recently had surgery or are under medical care, please communicate any assistance needed to the JetBlue crewmembers at the gate. If health conditions of a concern are observed by JetBlue crewmembers, a note from an attending physician or heath assessment at the airport may be required to provide travel. This is to ensure safe travel is possible for you and the other customers on the flight.