Special assistance

Boarding process and
disability seating

JetBlue offers an announced pre-board courtesy for customers with disabilities needing assistance or a little extra time to board. Please let the crewmembers at the gate know of the need to pre-board. You must be in the gate area when pre-boarding begins to take advantage of this accommodation.

Disability boarding

For customers with disabilities, JetBlue makes a pre-boarding announcement before the announced general boarding begins. To ensure our crewmembers are aware you need this accommodation, please speak to a JetBlue crewmember at the gate and provide the following information:

  • What assistance can JetBlue provide during boarding? (For example... Will you be bringing your own wheelchair or need a wheelchair to board? Are you traveling with a service animal or emotional support animal? Will you be traveling with any other assistive device, such as a POC?)
  • Will you need any equipment in order to board? (For example... customers with limited mobility may need an aisle chair and/or a transfer kit to board or a ramp/lift to access the aircraft when a jet bridge is not available.)
  • If you need a wheelchair to board the aircraft or other assistance and arrived too late to pre-board, for safety reasons, assistance to board will be given once the jet bridge is clear.

Disability seating

JetBlue has designated seating for customers with disabilities that can be requested up to 24 hours before a flight. To ensure the best travel experience, it is recommended that you choose your seats online at the time of booking. Our designated disability seating is as follows:

The seats marked with an asterisk have a fixed arm rest

Airbus 320:
  • Row 1 DEF*
  • Row 6 ABCDEF
Airbus All-Core A321:
  • Row 1 DEF*
  • Row 2 ABCDEF
  • Row 3 DEF
Airbus A321 with Mint:
  • Row 7 DEF
  • Row 11 ABCDEF
Embraer 190:
  • Row 1 CD*
  • Row 2 ABCD

Should you need additional assistance or require the bulkhead due to a fused or immobile leg or are traveling with a Service Animal please contact a JetBlue Reservation crewmember at 1-800-JETBLUE as soon as you book your travel in order to provide the appropriate seating accommodations. Please let JetBlue know "how we can best assist you" and what seat will best accommodate your needs. If you arrive at the airport without a seat assignment, JetBlue will make every effort to provide the requested accommodation but disability seating may not be available at the airport on the day of travel.

JetBlue provides seating accommodations for customers who are entitled to special seating assignments which include but are not limited to:

  • Customers who cannot transfer over a fixed armrest
  • Customers traveling with a safety assistant who will be assisting in the event of an emergency
  • Customers traveling with a personal care attendant who will be assisting during the flight
  • Customers traveling with a service animal
  • Customers traveling with a fused or immobilized leg
To best understand the Department of Transportation requirements for disability seating we suggest you view the Accessible seating on aircraft information, link opens a PDF in a new window operated by external parties and may not conform to the same accessibility policies as JetBlue produced and published by the DOT.

Limited Accessibility Seating

Please note that the following seats on our different aircraft types have fixed armrests with built-in tray tables:

  • E190 – Row 1
  • A320 – Row 1
  • All-core A321 – Row 1, row 10, and seat 23D
  • A321 with Mint – Row 6*, and seat 19D

Due to the console, the following seats cannot be accessed by sliding into the seat:

  • A321 with Mint – 1A, 1F, 3A, 3F, 5A, 5F

Additionally, the suite door prevents the following seats from being accessed by sliding into the seat:

  • A321 with Mint – 2A, 2F, 4A, 4F

Customers needing either an assisted transfer or self– transfer who would like to purchase a Mint seat should only be seated in 1C, 1D, 3C, 3D, 5C, 5D

*Seats in Rows 2 and 4 are not accessible to customers that use an aisle chair and/or require the transfer kit to board. These are considered middle seats and have fixed armrests.

**Seats A and F in Rows 1, 3, and 5 are not accessible to customers that use an aisle chair and/or require the transfer kit to board. These are window seats and have fixed armrests.

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