Special assistance

JetBlue welcomes the opportunity to provide caring customer service to our customers with disabilities. In order to provide the assistance for your unique travel needs, JetBlue recommends the following:

  1. Make your reservation as early as possible.
  2. JetBlue's online booking tool now allows you to add your own special service request so you can let JetBlue know what services you need.
  3. If you need to add a special service request to an existing reservation, please call 1-800-JETBLUE (538-2583) for assistance. There is never a booking fee charged when adding special services.
  4. JetBlue offers assistance specific to your needs through the Disability Assistance Line. Call 1-855-ADA-LINE (232-5463) or email dearjetblue@jetblue.comopens in default email application for any assistance with your JetBlue reservation or travel.
  5. Let the airport crewmembers know of your requests when you check in or arrive at the gate.