International travel

Documentation

Customers are responsible for meeting all documentation and proof-of-citizen requirements for their travel. A valid passport is required for all customers (regardless of age) traveling to or from the United States. For more information on how to obtain, renew or otherwise manage your passport, please visit the U.S. Department of State Passport website.

Please note that a passport card cannot be used for airline travel.

All passports must be in good condition (not damaged, torn, or defaced) per the U.S. Department of State. In general, your passport must be valid for at least six months from the date you enter a foreign country. Some countries require 2 to 4 blank pages available in your passport to travel. If the name on your passport or other travel documents does not match the name on your reservation, you may be required to show additional documents, such as a notarized marriage certificate. Some countries may require you to purchase a tourist card and health insurance that must be presented upon arrival.

Other documentation in addition to a valid passport may be required. Customers should consult the requirements of the countries they are transiting/visiting on the U.S. Department of State International Travel Information page. Requirements for travel as well as embassy information can be found there.

All customers should consult the current Travel Alerts and Warnings prior to planning an international trip.

For more information, please visit the U.S. Department of State, U. S. Department of State Travel FAQs and U.S. Customs and Border Protection.

Non-U.S. Citizens traveling abroad
Some customers may be eligible for a VISA waiver under the Customs and Border Protection’s ESTA program. Travelers are encouraged to apply when preparing travel plans. For more information on the ESTA program visit the CBP ESTA website.

In conjunction with the ESTA program, the U.S. Department of Homeland Security utilizes biometrics to verify identity. Find out more about the US-VISIT program.

Documentation for U.S. Territories (Puerto Rico, St. Thomas and St. Croix)
All customers should be prepared for random document and baggage inspections in any U.S. territory. While U.S. citizens are not required to have a passport to enter a U.S. territory, it is recommended to carry proof of US residency or citizenship for the return to the United States.

Citizens of countries other than the U.S./U.S. territory must have a valid passport for travel between the U.S. and any U.S. territory.

Visit our Help section for more information on documentation.

Global Entry – Frequent International Traveler

For our customers who travel abroad often, the Customs and Border Protection (CBP) has a program called Global Entry. This program allows for expedited clearance for pre-approved travelers. Learn more about Global Entry or to apply for future travel.

International check-in times

When traveling from any of our international destinations to the United States, we suggest you arrive at the airport 2-3 hours before your scheduled departure. Recommended check-in times for each international destination are listed below. Please note: the recommended check-in time for travel to Cuba is 4 hours.

Please note: Customers traveling on a International flight with JetBlue are required to check in no later than 60 minutes prior to departure or they will be denied boarding.

International location/airport	Check-in time*
Aruba (AUA)	3 hours
Bermuda (BDA)	2 1/2 hours
Bogota (BOG)	4 hours
Camagüey (CMW)	4 hours
Cancun (CUN)	3 hours
Holguin (HOG)	4 hours
Kingston (KIN)	3 hours
Montego Bay (MBJ)	3 hours
Nassau (NAS)	3 hours
Puerto Plata (POP)	3 hours
Santa Clara (SNU)	4 hours
Santiago (STI)	3 hours
Santo Domingo (SDQ)	3 hours
St. Maarten (SXM)	2 hours

*Check-in Time refers to the hours before scheduled departure Customers should arrive at the airport

Please note: Customers traveling Internationally must check in for their flight during Customs hours of operation (regardless of flight delays) or they will be denied boarding.

Baggage information

We offer fare options that include different numbers of checked bags. Should your plans change after booking a particular fare, bags may be checked online or at the airport for additional fees. Checked bags that exceed 62" (157.48 cm) in overall dimensions (length + width + height) or exceed 50 pounds (22.68 kg) will also incur a fee. For additional information, please see our checked bag requirements.

Please note that boxes will not be accepted as checked baggage on international flights. As part of the Customs inspection, your baggage may be examined. If you are selected for a Customs inspection, you will be required to open your baggage at the exam station. Once the inspection is complete, you will be required to repack and close the baggage.

Please also be advised that you may need to collect your baggage after clearing Customs and recheck it if you are continuing on a flight. Do not assume that your baggage will be transferred for you.

For customers traveling to the Dominican Republic, Haiti, Peru and Trinidad & Tobago, please see our checked bag requirements for these destinations.

Carry-on bags

All carry-on bags must not exceed 22" L (55.88 cm) x 14" W (35.56 cm) x 9" H (22.86 cm), including wheels/handles, on all of our aircraft types. This may be stowed in the overhead bin or underneath the seat in front of you.

All personal items must not exceed 17" L (43.2 cm) x 13" W (33 cm) x 8" H (20.32 cm), including wheels/handles, on all of our aircraft types. Personal items must be placed underneath the seat in front of you.

Overweight bags*

• 51-99 pounds (23.13 - 44.91 kg): $100 per bag
• Over 99 pounds: Will not be accepted

Oversized bags*

• 63-80 inches (160.02 - 203.2 centimeters): $100 per bag
• Bags larger than 80 inches will not be accepted

* Please note: Baggage in excess of two pieces will not be accepted on flights to/from the Dominican Republic, Haiti, Peru or Trinidad and Tobago. Overweight and Oversized baggage will not be accepted on flight to/from the Dominican Republic, Haiti or Trinidad and Tobago.

Checked bag requirements for Dominican Republic, Haiti, Peru and Trinidad & Tobago

Customers checking baggage for travel to/from the following destinations must follow the guidelines below.

Please note that boxes WILL NOT be allowed on any international flight. Non-hazardous items may be packed in checked baggage; however, JetBlue will not be liable damage to any fragile items packed within a checked bag (i.e. televisions, electronics, etc.). Humanitarian organizations transporting supplies will be subject to the same baggage allowances and guidelines as other customers.

Dominican Republic, Haiti and Trinidad & Tobago

• Each customer may check a total of two (2) bags.
• Each bag must NOT exceed 62 inches (157.48 centimeters) in overall dimensions (length + width + height) and CANNOT exceed 50 pounds (22.73 kg). Baggage dimensions are determined by adding the length, width, and height together.
• Additional baggage and bags that exceed the overall dimensions or weight WILL NOT be allowed onboard flights to/from the Dominican Republic*, Haiti, or Trinidad & Tobago.
  • *Additional baggage will be accepted on flights to/from La Romana, Dominican Republic.

Peru (if booked on/after April 1, 2014)

• Customers traveling to/from Lima, Peru may check one (1) bag for $25 if the bag is 50 pounds (22.73 kg) or less and 62 inches (157.48 centimeters) or less.
  • There's a fee for a second checked bag.
  • Maximum number of checked bags is two (2), and maximum allowed weight is 70 pounds (31.75 kg) each.

• Each bag must NOT exceed 62 inches (157.48 centimeters) in overall dimensions (length + width + height). Baggage dimensions are determined by adding the length, width, and height together.
• Overweight/oversize fees will be applicable to baggage outside of the limitations above - see Checked Baggage Requirements.
• Baggage allowance and weight restrictions will not apply to customers who booked prior to April 1, 2014.

Forms of payment

Credit cards
We accept Visa, Master Card, Discover Card, American Express, JCB, Diners Club and UATP. Debit cards are accepted with one of the above-listed symbols on them.

If you prefer to pay with cash, traveler's check or money order, you may contact a travel agent or book your reservation at the airport. Be sure to check the airport for the specific hours of operation.

Please note: we currently do not accept payments of two or more credit cards online for a single reservation. If you need to pay with two or more credit cards or multiple forms of payment for your reservation, please contact us at 1-800-JETBLUE (538-2583). Customers with hearing or speech impairments can call our toll-free TTY/TDD telephone number, 1-800-336-5530.

Need more information? Visit our Help section for more information on payment.

More information

Pets or service/emotional support animal vaccination and documentation requirements

JetBlue does accept pets (small dogs and cats) for transportation to/from Cuba. Service and emotional support dogs and cats are also accepted.

Dogs and cats may only enter Cuba, from any country, if they are fully compliant with the import requirements:

• Proof of current rabies vaccination administered at least 30 days prior to entry. Cuba does honor the 3-year vaccine.
• Veterinary Certificate for Cuba must be completed by a licensed veterinarian shortly prior to entry. A USDA or CFIA licensed veterinarian must complete the APHIS Form 7001 and you must have it endorsed by the USDA or CFIA if traveling from the United States or Canada.
  
  If you are traveling from another country, the Governing Authority responsible for the import and export of animals should endorse the forms. Veterinary Certificates for Cuba must be accompanied by a notarized copy of the certificate translated in Spanish.
• A copy of the Rabies Certificate should also be included for endorsement.

For additional questions about traveling with a pet to Cuba, please contact the Cuban Embassy.

CUBA’S HEALTH DEPARTMENT RESERVES THE RIGHT TO REFUSE ENTRY OF ANY ANIMAL FOR ANY REASON.

Discounts law
In accordance with Ecuadorian legislation, JetBlue offers a 50% discount on airline tickets (with point of origin in Ecuador) for Ecuadorian citizens with disabilities and those over 65 years. To receive the respective discount, customers must present a color copy and the original of their Ecuadorian identity card and/or card CONADIS and purchase tickets at JetBlue’s point of sale – located in the Mariscal Sucre International Airport of Quito between the hours of 9PM and 12AM.

International arrivals
International customers arriving at JFK between 5AM and 10:30PM will arrive at Terminal 5 (T5). International customers arriving after 10:30PM and before 5AM will arrive at Terminal 4. *This is subject to change based on operational needs. Please check the flight status or ask a crewmember at the airport for the latest information.

International lounge access
We've partnered with airport lounges in JetBlue cities to provide easier access to spaces where you can relax, get some work done and enjoy amenities like Wi-Fi, snacks, beverages and more.
Learn more about lounge access.

Checked baggage requirements

Consulates

Forms of payment

Traveling with a lap infant on international flights

International documentation

Pets

Terminal information

Unaccompanied minors on international flights

U.S. Customs

Colombian Law of Withdrawal and Law of Retraction