JetBlue and our airline partners can take you to hundreds of destinations around the world. When you're traveling internationally, it's important to be prepared for the trip and to have the appropriate travel documents.

A few things to remember:

  • You must check in for international flights at least 60 minutes before the scheduled departure time.
  • You must be at the gate at least 20 minutes before the scheduled departure time.
  • You must check in for international flights online or at the Full Service check-in counters at the airport.

Documentation

Customers are responsible for meeting all documentation and proof of citizen requirements for their travel. A valid passport is required for all customers (regardless of age) traveling to or from the United States. For more information on how to obtain, renew or otherwise manage your passport please visit the U.S. Department of State Passport website.

Please note that a passport card cannot be used for airline travel.

All passports must be in good condition (not torn or the information page illegible) per the U.S. Department of State. In general, your passport must be valid for at least six months from the date you enter a foreign country. Some countries require 2 to 4 blank pages available in your passport to travel. If the name on your passport or other travel documents does not match the name on your reservation, you may be required to show additional documents, such as a notarized marriage certificate.

Other documentation in addition to a valid passport may be required. Customers should consult the requirements of the countries they are transiting/visiting on the U.S. Department of State International Travel Information page. Requirements for travel as well as embassy information can be found there.

All customers should consult the current Travel Alerts and Warnings prior to planning an international trip.

For more information, please visit the U.S. Department of State, U. S. Department of State Travel FAQs and U.S. Customs and Border Protection.

Non-U.S. Citizens traveling abroad
Some customers may be eligible for a VISA waiver under the Customs and Border Protection’s ESTA program. Travelers are encouraged to apply when preparing travel plans. For more information on the ESTA program visit the CBP ESTA website.

In conjunction with the ESTA program, the U.S. Department of Homeland Security utilizes biometrics to verify identity. Find out more about the US-VISIT program.

Documentation for U.S. Territories (Puerto Rico, St. Thomas and St. Croix)
All customers should be prepared for random document and baggage inspections in any U.S. territory. While U.S. citizens are not required to have a passport to enter a U.S. territory, it is recommended to carry proof of US residency or citizenship for the return to the United States.

Citizens of countries other than the U.S./U.S. territory must have a valid passport for travel between the U.S. and any U.S. territory.

Visit our Help section for more information.

Global Entry – Frequent International Traveler

Global Entry - Trusted Traveler Network

For our customers who travel abroad often, the Customs and Border Protection (CBP) has a program called Global Entry. This program allows for expedited clearance for pre-approved travelers. To learn more about this program or to apply for future travel, please visit www.globalentry.gov.

International check-in times

When traveling from any of our international destinations to the United States we suggest you arrive at the airport 2-3 hours before your scheduled departure. Recommended check-in times for each international destination are listed below.

Please note: Customers traveling on a International flight with JetBlue are required to check in no later than 60 minutes prior to departure or they will be denied boarding.

International Location/Airport Check-in Time*
Aruba 3 hours
Nassau, Bahamas 3 hours
Bermuda 2 1/2 hours
Cancun, Mexico 3 hours
Bogota, Colombia 4 hours
Dominican Republic (Santiago, Santo Domingo, Puerto Plata) 3 hours
Jamaica (Montego Bay and Kingston) 3 hours
St. Maarten 2 hours

Please note: Customers traveling Internationally must check in for their flight during Customs hours of operation (regardless of flight delays) or they will be denied boarding.

Baggage information

First bag flies free

On JetBlue your first checked bag flies for free. Each checked bag must not exceed 62" (157.5cm) in overall dimensions (ie. length + width + height) and must not exceed 50 pounds (22.73 kilos).

Note that boxes will not be accepted as checked baggage on international flights. As part of the Customs inspection, your baggage may be examined. If you are selected for a Customs inspection, you will be required to open your baggage at the exam station. Once the inspection is complete, you will be required to repack and close the baggage.

Also note that you may need to collect your baggage after clearing Customs and to recheck it if you are continuing on a flight. Do not assume that your baggage will be transferred for you.

Carry-on bags

  • Each customer is allowed one personal item (e.g. purse, briefcase, laptop) and one carry-on bag.
  • Your personal item must fit under the seat in front of you and must not exceed 18"L (45.72cm) x 15"W (38/1cm) x 6"H (20.32cm).

To fit in the overhead bin, your item must not exceed:

  • For our Airbus A320: 26" l (66 cm) x 18" w (45.72 cm) x 12" h (30.48 cm)
  • For our EMBRAER 190: 24" l (60.96 cm) x 16" w (40.64 cm) x 10" h (25.4 cm)

Overweight bags*

  • 70 pounds (31.82 kilos): $50 per bag
  • 71–99 pounds (45 kilos): $100 per bag
  • Over 99 pounds: Will not be accepted

Oversized bags*

  • 80 inches (203.2 centimeters): $75 per bag
  • Bags larger than 80 inches will not be accepted

* Please note: Overweight and oversized baggage will not be accepted on flights to/from the Dominican Republic, Haiti, Peru or Trinidad and Tobago.

Baggage allowances for travel to Dominican Republic, Haiti and Trinidad and Tobago

  • Each Customer may check a total of two (2) bags, first checked bag free of charge.
  • Each bag must NOT exceed 62 inches (157.48 centimeters) in overall dimensions (length + width + height) and CANNOT exceed 50 pounds (22.73 kilos).
  • Additional baggage and bags that exceed the overall dimensions or weight WILL NOT be allowed onboard flights to/from the Dominican Republic.
  • Boxes WILL NOT be allowed on any international flights.
  • Additional baggage will be accepted on flights to/from La Romana, Dominican Republic.

Forms of payment

Credit cards
We accept Visa, Master Card, Discover Card, American Express, JCB, Diners Club and UATP. Debit cards are accepted with one of the above-listed symbols on them.

If you prefer to pay with cash, traveler's check or money order, you may contact a travel agent or book your reservation at the airport. Be sure to check the airport for the specific hours of operation.

Please note: we currently do not accept payments of two or more credit cards online for a single reservation. If you need to pay with two or more credit cards or multiple forms of payment for your reservation, please contact us at 1-800-JETBLUE (538-2583). Customers with hearing or speech impairments can call our toll-free TTY/TDD telephone number, 1-800-336-5530.

Need more information? Please visit our Help section.

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